Capgemini Freshers Recruitment “Service Desk Analyst” | Any Degree | Bangalore

Capgemini Recruitment for role of Service Desk Analyst for Entry Level graduates.The detailed eligibility and application process are given in below.

Capgemini Recruitment Details:

Job Role	Service Desk Analyst
Qualification	Any Degree
Experience	Freshers
Job Location	Bangalore
Last Date	ASAP

Detailed Eligibility:

• Must be graduate
• Strong communication & analytical skills & good team player
• Good to have ITIL V3 certified

Roles & Responsibilities:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution, and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization

Job Description

• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
• Candidate with knowledge on BMC remedy will be preferred

How to apply Capgemini Recruitment?

All interested and eligible candidates can apply online by the following link.
To Apply: Click here