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Dimension Data Recruitment 2017 for the post of Level 1 Engineer at Bangalore.The detailed eligibility and application process are given in below.
Job Description:
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Dimension Data Recruitment 2017 for the post of Level 1 Engineer at Bangalore.The detailed eligibility and application process are given in below.
Dimension Data Recruitment 2017
- Candidates should possess B.E/B.Tech/M.E/M.Tech from any recognized university
- Client focussed.
- Diligent and detail oriented
- Solid team player.
- Strong written and oral English communication skills
- An inquisitive mind and a can‐do spirit.
- Analytical approach to Problem Solving
- Ability to work at a fast pace.
Job Description:
- The L1 – engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do – Communicate status of service tickets in writing (through Service Now) and on the phone to clients and relevant stakeholders
- Receive inbound phone calls from the GSC (or client as required)
- Receive inbound incident and service request tickets from the GSC (or client as required) via ServiceNow (ITSM)
- Resolve client service requests using Cloud Control (where applicable)
- Resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)
- Classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service
- Level Agreements (SLAs) to escalation resources
- Escalate unremediated or unacknowledged incidents through appropriate escalation queues to ensure that client impact is minimal
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